We aim to ship all in stock items within one business day.
For items that are on pre-order kindly allow up to 3 weeks for us to process your order.
Orders placed on Friday after 12pm will be shipped by the following Monday. Additionally, any express orders placed after 2pm will ship the following business day. You will receive a confirmation e-mail once your order has shipped. For your convenience, a comprehensive list of estimated arrival dates based on shipping selection and date of purchase will be listed upon checkout.
After reception of order you will receive an email regarding shipment and transport charges
R&Y Augousti is pleased to offer international shipping to any destination worldwide. Our customer service is standing by to assist you with bringing your order home or delivering it to loved ones anywhere around the globe.
R&Y Augousti packages are shipped via Federal Express international shipping service. Delivery can take place in 3-5 business days. Orders are usually picked packed and ready to ship within two business days of placing an order. A business day is considered to be Monday through Friday, excluding holidays.
Please note that shipments outside France may be subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the full value of package contents and cannot alter the value of your invoice or receipt.
RETURNS & EXCHANGES
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us at firstname.lastname@example.org within 4 days of receipt.
If you receive a defective or incorrect item, we will work with you to make things right, but we are not responsible should you contact us after the fourth day of the receipt of your order.
Please note that blemishes and slight differences may occur on our candles due to the handmade and organic nature of our products. We consider this to be a part of each candles unique and inherit beauty.
In-stock items normally ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible.